Technical Business Analyst – API & CRM – 12 month contract
Location: Sydney (3 days per week in CBD office)
Start date: ASAP – very urgent
Rate: $850-900 + super per day
Working rights: must be based in Australia and have full working rights
About
An exciting opportunity has become available for an experienced Technical Business Analyst to join a large-scale digital transformation program delivering customer-facing technology initiatives. You’ll play a key role in shaping enterprise digital services, working across websites, customer communication platforms and integrated business systems to improve the experience for thousands of end users.
This is a long-term opportunity with an extensive project pipeline, offering the chance to work across multiple strategic initiatives within a collaborative, high-performing internal technology team.
Key Responsibilities
- Lead business analysis activities through the planning and delivery phases of enterprise digital projects.
- Facilitate workshops and gather functional and non-functional requirements from a broad range of business stakeholders.
- Analyse current business processes and communication channels to identify opportunities for improvement.
- Produce high-quality functional requirements, process maps and supporting project documentation.
- Work closely with Technical Leads and Development teams to ensure business requirements are translated into effective technical solutions.
- Support solution design by providing functional input and validating proposed approaches.
- Collaborate across multiple internal teams to deliver integrated customer-facing solutions.
- Assist with stakeholder engagement, audience mapping and business readiness activities throughout project delivery.
Required Experience
- 7+ years’ experience as an IT Business Analyst delivering enterprise technology projects.
- Strong experience working on digital transformation, customer platforms or enterprise web initiatives.
- Demonstrated experience working within CRM or customer engagement environments.
- Solid understanding of APIs, system integrations and data flows, with the ability to work confidently alongside technical teams.
- Experience producing high-quality functional requirements and facilitating complex stakeholder workshops.
- Exposure to enterprise CMS or website platforms.
- Excellent communication skills with the ability to translate technical concepts into business language.
- Experience working across the full project lifecycle within Agile, Waterfall or hybrid delivery environments.
Why Apply
- Join a large-scale digital transformation program with a strong pipeline of future projects.
- Work on meaningful customer-facing initiatives that have a genuine impact on end-user experience.
- Collaborate with experienced Project Managers, Technical Leads and in-house development teams.
- Enjoy a flexible hybrid working environment with a supportive and collaborative culture.
- Long-term opportunity with excellent project variety and career stability.