Senior Technical ServiceNow Consultant / Solution Designer
Location: Sydney (3-4 days per week in CBD office)
Start date: ASAP – very urgent
Rate: $1000-1100 per day inc super
Working rights: must be based in Australia and have full working rights
About the Role
Our client is seeking an experienced Senior Technical ServiceNow Consultant / Solution Designer to support a growing pipeline of platform enhancements, defect management, and ongoing optimisation initiatives within a complex enterprise environment.
This is a hands-on role suited to someone who can bridge the gap between business stakeholders, technical teams, and external vendors to ensure solutions are fit-for-purpose, scalable, and aligned to broader platform objectives. You will play a key role in shaping solution outcomes, managing delivery quality, and ensuring enhancements are implemented in a sustainable and maintainable way.
The role will focus heavily on solution design, stakeholder engagement, release governance, and the management of defects and enhancement pipelines across the ServiceNow platform.
Key Responsibilities
- Manage and prioritise a pipeline of defects, enhancements, and platform improvement initiatives
- Work closely with business stakeholders to gather, document, and refine business and technical requirements
- Partner with vendors and delivery teams to ensure proposed solutions, estimates, and delivery approaches align with business needs
- Provide solution design expertise across the ServiceNow platform, ensuring solutions are scalable, maintainable, and aligned to best practice
- Support release governance activities, including UAT oversight and Production readiness/alignment
- Drive process optimisation initiatives and translate business outcomes into effective platform capabilities
- Contribute to platform uplift and continuous improvement initiatives across the ServiceNow environment
- Produce high-quality functional and technical documentation to support delivery and governance activities
- Provide guidance around technical debt management, extensibility, and long-term platform sustainability
Required Experience
- Proven experience working as a Senior ServiceNow Consultant, Solution Designer, Technical Business Analyst, or similar role
- Strong technical capability within ServiceNow environments, with experience designing enterprise-scale solutions
- Experience with ServiceNow App Engine and Flow Designer highly regarded
- Demonstrated experience managing defect and enhancement pipelines within complex delivery environments
- Strong understanding of release governance, UAT coordination, and Production deployment alignment
- Experience delivering ServiceNow implementation, transformation, or platform uplift initiatives
- Strong stakeholder engagement and communication skills, with the ability to work across business and technical teams
- Experience working with external vendors and ensuring delivery outcomes align to agreed requirements and solution intent
- Strong documentation capability across requirements, solution design, and delivery artefacts
- Experience balancing extensibility, maintainability, and technical debt considerations within platform design decisions
- Broader ServiceNow platform experience highly beneficial
Why Apply
- Opportunity to play a key role in shaping and improving a large-scale ServiceNow environment
- Work across a varied pipeline of enhancements, optimisation initiatives, and platform transformation activities
- Highly collaborative environment with exposure to business stakeholders, technical teams, and vendors
- Hands-on role with strong influence across solution direction and delivery outcomes
- Join a team focused on continuous improvement, platform maturity, and sustainable solution delivery
If this is of interest, please apply or email karim.romdhane@precisionsourcing.com.au.